Not over-redacted. Sellers are understandably leery about sharing their deals with suppliers.Volume accounts for sales levels. Do the invoices you’re providing only account for a fraction of your sales on the site? This won’t wash because it only takes a small number of item quality complaints to trigger removal of an active listing or an overall account review.This one is tricky if you buy inventory items annually. Higher-ups have given them the leeway and leverage to take action as they see fit against any account. Policy teams regard these violations as threats to a buyer’s experience. Holding back anything considered crucial to evaluating the authenticity and quality of your products raises the risks that you will lose the ability to list against top selling ASINs and quite possibly your entire account. You must be willing and able to show all sourcing information to Amazon other than pricing. I’ve included the main criteria sought by Product Quality below. If any doubt lingers in their minds, they refuse to allow future listings against those ASINs. The Product Quality team is tasked with ensuring that an item’s promised quality on a product detail page matches up exactly to the items sent to buyers. This means providing invoices and a proper documentation trail to demonstrate supply chain. These should reflect your sales volume during that time. Your supplier’s contact information including name, phone number, address, and website. You open your notifications and read something like this:Ĭopies of invoices or receipts from your supplier issued in the last 180 days. Why did the buyer complain about your item quality? Have you reviewed your inventory, your supplier, or your item condition classifications? Essentially Amazon asks if you can convince them you sell legitimate products. Product Quality teams cancel listings against certain ASINs or suspend you while asking for more information. The particular wording of inauthentic or counterfeit item complaints trigger manual investigations of your seller accounts. Lots of sellers will receive policy warnings stemming from buyer complaints.
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